Smart Features

Hunt Group

Hunt Group

Distribute incoming calls between your available lines.

Music On Hold

Play custom music and announcements to your callers when you place them on hold

Call Transfer & Hold

Place calls on hold or transfer them to other users.

Voicemail to Email

Have voicemails sent to your email  for convenience and storage.

Auto Receptionist

Answer calls with a personalised message and direct customers to the right person or area via menu options.

Call Pull

Easily transfer calls from your handset to the mobile App so you can continue phone calls on the move.

Commander Phone

  • Unlimited local and national calls
  • Unlimited calls to Australian mobiles
  • 13/1300 calls 44c per call
  • Great international rates
  • Commander with Webex app for desktop & mobile if you don't want to use a desktop handset
  • First Commander Phone is $0 when bundled with Business One broadband.

Call us on 1300 523 972

Let Us Call You

Critical Information Summary

$45/mth
Min. cost $45 over 1 month.

Get $5/mth off each line when you buy 5 or more, or get $10/mth off each line when you buy 10+! See terms

Commander Phone Offer

Limited Time!

Welcome Offer For New Commander Customers!

  • Unlimited local and national calls
  • Unlimited calls to Australian mobiles
  • 13/1300 calls 44c per call
  • Great international rates
  • Commander with Webex app for desktop & mobile if you don't want a desktop handset
  • Month-to-month plans available

$25/mth*  $45

Critical Information Summary

*Min. cost $25 over 1 month. Starts from as low as $20/mth on a 60-mth min. term contract. New customers only. Ends 31/3/2024.

Call us on 1300 520 131

Let Us Call You

Choose how you use your phone plan for your business

Softphone Using Commander with Webex

For those who don't want to use a handset, a softphone is included with Commander Phone. Answer your business calls anywhere, anytime, on any device using the Commander with Webex app, no matter whether you're Mac or PC, Apple or Android! 

Included

   

wireless and deskphone

Business One Cordless Phone

A basic handset for everyday business use. Don’t be tied to the desk. Use our cordless phone to talk on the phone from anywhere in the office! Handsets come with high-definition voice and programmable features and are ready to plug in and use. 

$199 upfront or

$10/mth

Over 24 months. Min cost $240. 

deskphone-colour-screen

Business One Office Phone

This advanced handset is for users who spend a lot of time on the phone at their desk. Complete with a 4.3” adjustable colour screen, wi-fi connection and plenty of programmable keys for businesses with more users.

$249 upfront or

$10/mth

Over 24 months. Min cost $240.

Smart Extras

Fax2Email

Go green and receive your faxes via email and save costs by eliminating the need for a fax machine!

$8/mth

Cloud Q

Customers will never get an engaged signal, and your business will never miss a call! Customers are placed in a queue & you can play a customised message to them while they wait. Queue up to 25 calls if your primary line is busy.

$9.95/mth

Reception Central

Your receptionist can see all users in a single screen to help direct calls to who’s available, using an app on their computer.

$74.95/mth

Why choose Commander for your phone solution?

Flexible Phone Solutions

Whether you need to connect phone lines to your on-premise phone system, connect phone lines to EFTPOS or fax machines or need a cloud-based phone system that facilitates hybrid & mobile working, Commander has a phone solution that will meet the needs of your business.

No Lock In Contracts

We understand that businesses need flexibility, which is why we offer month-to-month business phone plans for businesses that don’t want to be locked into a contract.

Price Certainty

With local, national and mobile calls included in our phone plan for business, you know what your spend will be each month, and there won't be any nasty surprises when you receive your bill.

Commander Multi Product Discount

FAQ's

What is Commander Phone?

Commander Phone is our cloud-based business phone system. The executive phone features available for Commander Phone allow you to tailor your business communications to suit the unique needs of your business. What’s more, you no longer need to be tied to your desk! With Commander Phone, you can use your phone system anywhere, anytime, on any device with our App! And if you want the best of both worlds, we offer a range of desktop & cordless handsets for you to choose from. You can easily switch calls between devices via the app or between desktop/cordless handsets and the app.

What are the benefits of Commander Phone?

Simple Monthly Plans

With Commander Phone you pay based on the number of handsets you need, and all our in-market plans include standard calls to local, national and mobile numbers in Australia.

No Large Upfront Equipment Costs

Your Commander Phone service is delivered over the internet, so you get the features and capabilities of a professional phone system, without the upfront cost of purchasing expensive PBX hardware. Your phone rental is included in your monthly plan, so all you need is a high-speed internet connection.

Phone System Features

Commander Phone has big phone system features for a fraction of the price. You can transfer calls, put calls on hold, set up voicemail to email or even have custom music on hold. You can set up phone menu systems to direct calls to the right people in your team and configure hunt groups to direct inbound calls to multiple phones around your business.

Simple Monthly Plans

Commander Phone includes standard calls to local, national and mobile numbers in Australia for a flat, low monthly fee.

No Large Upfront Equipment Costs Are Needed

Commander Phone connects over an Internet service, so physical hardware is not required if you don’t need a handset. Commander Phone includes a softphone, which is an easy-to-use app that is compatible with Mac, PC, iPhone and Android. The App allows you to use your phone system from any place at any time without needing to be at your desk. If you need a handset, you can purchase one from us on a monthly repayment option or pay for it outright. 

Phone System Features

Commander Phone has all the features you would expect from a business phone system. These include:

  • Unlimited local, national, and calls to mobiles in Australia
  • Enterprise phone system features
  • Flexible call routing options so calls are directed to the right person, ensuring your business never misses a call!
  • Set up schedules–Business Hours, after-hours & public holiday schedules where calls can be automatically redirected
  • Hunt Groups–direct inbound calls to multiple phones around your business
  • Auto Receptionist- Add custom music on hold or create a custom message that allows you to share your latest promotions with customers
  • Call Queue
  • Place calls on hold or transfer calls to other Commander Phones, even seamlessly transfer live calls between your devices – no interruption
  • Free calls between office phones and mobile phones on the same Commander account
  • Phone menu system that allows you to direct calls to the right people in your team
  • Commander with Webex App that allows you to use your phone system on any device, from anywhere, at any time
  • Voice mail to email.

Smart Call Management

With smart features to help you manage calls, you will never miss a customer call again. Using the softphone app, you can use your Commander Phone anywhere on any device. Additionally, you can choose how your calls are directed and manage your call settings within Command Central.

Plug and Ring Set Up

If you use a desktop phone, plug your phone/s into your modem or router, and you’re ready to make calls. Convenient, cloud-based management lets you easily set or update user features from anywhere, as long as you have internet access. 

Flexible, Portable & Can Scale With Your Business

As your business grows, so can your Commander Phone. Commander Phone is a scalable solution that is easily upgradeable at any time. And moving is easy as well. For businesses with desktop phones, it’s simply a matter of plugging your phone/s into an active internet connection at your new premises. You can also keep your local and 13, 1300 and 1800 numbers when you move to a new premise.

No-Contract Option

We know how important it is for businesses to have flexibility, so we offer a month-to-month plan option to suit the needs of your business.

Smart Call Management

With smart features to help you manage your calls, you will never miss an important client call again. Take your business phone on your mobile, choose how your calls are directed and manage your call settings from anywhere with Command Central.

Plug and Ring Set Up

Simply plug and ring – plug your phones in to your Internet connection and you’re ready to make calls. Easy cloud-based management means you can set and forget or update user features from anywhere.

Flexible, Portable and Scales With Your Business

As your business grows, your Commander Phone solution can easily be upgraded to add more users and more. If you relocate, you just have to plug your phones into an active internet connection at your new premises and your phone system will be ready to use. You can even keep your local and 13, 1300 and 1800 numbers when you move to the new premise.

No-Contract Option

We know flexibility is vital in business, so we give you the option of a month to month contract, in return for an additional upfront fee.

Are there different plans for Commander Phone?

Yes, and the only difference between our Commander Phone business plans is whether you want a contract or month-to-month plan and the length of your contract. The longer the contract length, the cheaper your plan will be.

What type of Internet service do I need for Commander Phone?

Our business nbn® or ADSL2+ internet plans support Commander Phone. Generally, you can carry up to 8 concurrent phone calls for each MB/s that your service supports in each direction (download/upload). So, our Standard Plus nbn® plan with 20Mbps upload speed can support up to 160 concurrent calls if there’s no other internet traffic on the line simultaneously. Please note: Concurrent calls depend on several factors, not just line speeds. Ask our business team for more information.

My business has multiple locations. Can I operate one Commander Phone plan across these locations?

Yes, provided you have an active internet service at each location.

One of the great things about the Commander Phone for business is the ability to transfer calls or set up hunt groups across multiple sites without expensive phone systems, VPNs (Virtual Private Networks) or other equipment.

Do I need a desktop phone with Commander Phone?

No, you don’t. You can use our softphone App (Commander with Webex app) to make voice or video calls or to collaborate with your team. 

If you want to add a handset, we have a range of handsets that are available on a monthly repayment option, or you can purchase outright.

What about my fax?

Fax machines will need a separate business line, such as our nbn® business line. 

If your business only receives faxes, you can set up Fax2Email as part of your Commander Phone plan, allowing incoming faxes to be converted to a PDF file and sent to your nominated email address. Fax2Email is a Smart Extra and has an $8 per month charge. You can keep your existing fax number, or we can provide you with a new one.

Is there a setup fee?

No, there is no setup fee.

Can I use my existing Internet connection?

Yes, you can use your existing Internet connection, or you can start a new Internet plan with us and bundle your Internet together with your Commander Phone for significant savings.

Can I put Commander Phone on my existing ISDN2 service?

No, Commander Phone is a Voice over IP (VoIP) service and uses your Internet connection to carry voice. ISDN services are not required. You can port your ISDN numbers to Commander Phone.